What to do and not do when someone has a problem:
Do not:
Tell them you’re disappointed in them
Tell them not to be silly or that they should be smarter than that
Proceed to tell them everything they’ve done wrong and explain how to fix it in minute detail
Ignore what they say and start bitching about your own problems
Tell them to get over it
Start assigning blame
Do:
Tell them you’re sorry that they are having a problem
Ask if there’s anything you can do to help
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